Upgrade from Exchange 2010 RTM to Exchange 2010 SP1

Applies to: Exchange Server 2010 SP1
Topic Last Modified: 2011-05-4

You can use the Microsoft Exchange Server 2010 Service Pack 1 (SP1) Setup wizard to perform an upgrade from the release to manufacturing (RTM) version of Exchange 2010 to Exchange 2010 SP1. If you have one or more Exchange 2010 server roles or the Exchange management tools installed, you can upgrade to Exchange 2010 SP1.

You should upgrade your Exchange 2010 server roles in the following order:

1. Client Access
2. Hub Transport
3. Unified Messaging
4. Mailbox

If your organization uses a load balanced array of Client Access servers, you must upgrade all Client Access servers in that array to Exchange 2010 SP1 at the same time. Exchange 2010 RTM and Exchange 2010 SP1 can't coexist within the same load balanced array.
The Edge Transport server role can be upgraded at any time. However, we recommend upgrading the Edge Transport server role either before or after all other server roles are upgraded.

Caution:
After you upgrade to Exchange 2010 SP1, you can't uninstall the service pack to revert to Exchange 2010 RTM. If you uninstall Exchange 2010 SP1, you remove Exchange from the server.

 Prerequisites

• Ensure that any server on which you plan to install Exchange 2010 SP1 meets the system requirements. For more information about system requirements, see Exchange 2010 System Requirements.
• Understand the prerequisites for all server roles. For more information about prerequisites, see Exchange 2010 Prerequisites. For more information about server roles, see Overview of Exchange 2010 Server Roles.
• Understand the Unified Messaging server role improvements and new features in Exchange 2010 SP1. To use some of these new features, you must correctly deploy Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 in your environment. For more information, see New Unified Messaging Functionality and Voice Mail Features in Exchange 2010 SP1 and Install or Upgrade to Exchange 2010 SP1 Unified Messaging.

 Permissions

To perform the following procedures, the account you use must be a member of the Delegated Setup management role group or the Organization Management management role group.
To upgrade an Exchange 2010 RTM server that has the Edge Transport server role installed to Exchange 2010 SP1, the account you use must be a member of the local Administrators group on that computer.
To upgrade a computer that has only the Exchange management tools installed, you must log on using an account that's a member of the local Administrators group on that computer.
If you haven't yet prepared the schema for Exchange 2010 SP1, the account you use to upgrade the server must be a member of the Schema Admins group and the Enterprise Admins group. For more information, see Prepare Active Directory and Domains.

 Upgrade database availability group members

When upgrading a database availability group (DAG) member to Exchange 2010 SP1, you need to consider and plan for some specific issues. Before upgrading any DAG members to Exchange 2010 SP1, consider the following:

• Upgrade only passive servers   Before applying Exchange 2010 SP1 to a DAG member, move all active mailbox database copies off the server to be upgraded and configure the server to be blocked from activation. If the server to be upgraded currently holds the primary Active Manager role, move the role to another DAG member prior to performing the upgrade. You can determine which DAG member holds the primary Active Manager role by running Get-DatabaseAvailabilityGroup <DAGName> -Status | Format-List PrimaryActiveManager.
• Place server in maintenance mode   Before applying Exchange 2010 SP1 to any DAG member, you may want to adjust monitoring applications that are in use so that the server doesn't generate alerts or alarms during the upgrade. For example, if you're using Microsoft System Center Operations Manager 2007 to monitor your DAG members, you should put the DAG member to be upgraded in maintenance mode prior to performing the upgrade.
• Stop any processes that might interfere with the upgrade   Stop any scheduled tasks or other processes running on the DAG member or within that DAG that could adversely affect the DAG member being upgraded or the upgrade process.
• Verify the DAG is healthy   Before applying Exchange 2010 SP1 to any DAG member, we recommend that you verify the health of the DAG and its mailbox database copies. A healthy DAG will pass MAPI connectivity tests to all active databases in the DAG, will have mailbox database copies with a copy queue length and replay queue length that's very low, if not 0, as well as a copy status and content index state of Healthy.
• Be aware of other implications of the upgrade   A DAG member running the RTM version of Exchange 2010 can move its active databases to a DAG member running Exchange 2010 SP1, but not the reverse. After a DAG member has been upgraded to Exchange 2010 SP1, its active database copies can't be moved to another DAG member running the RTM version.

Run the following scripts and commands on the DAG member being upgraded to prepare for upgrading to Exchange 2010 SP1.

1. Verify the health and status of the DAG by saving the following commands as a Windows PowerShell script (.ps1) file.
   
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   (Get-DatabaseAvailabilityGroup -Identity (Get-MailboxServer -Identity $env:computername).DatabaseAvailabilityGroup).Servers | Test-MapiConnectivity | Sort Database | Format-Table -AutoSize
   Get-MailboxDatabase | Sort Name | Get-MailboxDatabaseCopyStatus | Format-Table -AutoSize
   function CopyCount 
   {
   $DatabaseList = Get-MailboxDatabase | Sort Name
   $DatabaseList | % {
   $Results = $_ | Get-MailboxDatabaseCopyStatus
   $Good = $Results | where { ($_.Status -eq "Mounted") -or ($_.Status -eq "Healthy") }
   $_ | add-member NoteProperty "CopiesTotal" $Results.Count
   $_ | add-member NoteProperty "CopiesFailed" ($Results.Count-$Good.Count)
   }
   $DatabaseList | sort copiesfailed -Descending | ft name,copiesTotal,copiesFailed -AutoSize 
   }
   CopyCount

2. Perform a server switchover by running the following command.
   
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   Move-ActiveMailboxDatabase -Server <DAGMemberName>

3. Prevent the DAG member from becoming a failover target by running the following command.
   
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   Set-MailboxServer -DatabaseCopyAutoActivationPolicy:Blocked

4. If necessary, move the primary Active Manager role to another DAG member by running the following command.
   
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   Cluster group "cluster group" /move

5. Upgrade to Exchange 2010 SP1. For details, see "Upgrade from Exchange 2010 RTM to Exchange 2010 SP1" later in this topic.
6. Enable the upgraded DAG member to become a failover target by running the following command.
   
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   Set-MailboxServer -DatabaseCopyAutoActivationPolicy:Value

   Where Value is either IntrasiteOnly or Unrestricted.
7. Repeat steps 1–6 on each DAG member until all DAG members have been upgraded to SP1.

For more information, see the following topics:

• Perform a Server Switchover
• Move-ActiveMailboxDatabase
• Set-MailboxServer
• Understanding Mailbox Database Copies

 Upgrade from Exchange 2010 RTM to Exchange 2010 SP1

When upgrading from Exchange 2010 RTM to Exchange 2010 SP1 on multiple Exchange 2010 servers within an organization, we recommend that you first upgrade your Client Access servers. In an organization that has multiple Active Directory sites that use multiple Client Access servers in a proxy situation, you must upgrade the Internet-facing Client Access servers before upgrading Client Access servers that aren't Internet-facing. Then, we recommend you install the Hub Transport, Unified Messaging, and Mailbox server roles.
The Edge Transport server role can be upgraded at any time. However, we recommend upgrading the Edge Transport server role either before or after all other server roles are upgraded.

1. Insert the Exchange 2010 SP1 DVD into the DVD drive. When the AutoPlay dialog box appears, click Run Setup.exe under Install or run program. If the AutoPlay dialog box doesn't appear, navigate to the root of the DVD and double-click Setup.exe. Alternatively, browse to the location of your Exchange 2010 installation files and double-click Setup.exe.
2. On the Start page, click Install Microsoft Exchange Server Upgrade to begin the installation.
   

   Important:
   Make sure that you've completed all the required steps described on the Start page before you begin your installation. If you haven't already installed the components discussed on the Start page, Setup provides links to the appropriate sites where you can download the components. For more information about Windows PowerShell installation, see Install Windows Management Framework.

   Important:
   If you're installing Exchange 2010 on Windows Server 2008 R2, don't use the downloadable .NET Framework package. Instead, use Server Manager in Windows Server 2008 R2 or run ServerManagerCmd -i NET-Framework.

3. The Introduction page begins the process of installing Exchange into your organization. It will guide you through the installation. Click Next to continue.
4. On the License Agreement page, review the software license terms. If you agree to the terms, select I accept the terms in the license agreement, and then click Next.
5. On the Readiness Checks page, view the status to determine if the organization and server role prerequisite checks completed successfully. If they haven't completed successfully, you must resolve any reported errors before you can install Exchange 2010. You don't need to exit Setup when resolving some of the prerequisite errors. After resolving a reported error, click Retry to run the prerequisite check. Be sure to also review any warnings reported. If all readiness checks have completed successfully, click Upgrade to install Exchange 2010 SP1.
6. On the Completion page, click Finish.

 Use unattended setup to upgrade from Exchange 2010 RTM to Exchange 2010 SP1

1. Insert the Exchange 2010 SP1 DVD into the DVD drive, and then at the command prompt, navigate to the DVD drive or navigate to the network location of the Exchange 2010 installation files.
2. At the command prompt, run the following command.
   
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   Setup.com /M:Upgrade /InstallWindowsComponents